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1056 Corbishley Avenue, Penticton, BC, V2A 8V3
1(236) 422-2122

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ADVANCE PURCHASE TERMS & CONDITIONS


ADVANCE PURCHASE/NON-REFUNDABLE RATES - Rules & Restrictions Payments for bookings at Advance Purchase/Non-Refundable rates are not refundable and bookings may not be modified. Rates are subject to availability at E’Laysa Guesthouse Retreat. There is a minimum 5 night length of stay requirement.



ADVANCE PURCHASE/NON REFUNDABLE RATE. Full payment in advance required. Must purchase at least seven (7) days prior to arrival. Your credit card will be charged immediately for entire stay. Reservations made through certain third party websites and travel agents may not be eligible for changes or refunds. No refunds for changes, cancellation or non-arrival on check-in date. Charges cannot be applied to other stays, services or merchandise. No prices or hotel availability are guaranteed until full payment is received. Even after full payment has been received, we reserve the right to cancel a reservation without notice if we become aware of or are notified of any fraud or illegal activity associated with the payment for this reservation.

Modification of Reservation: Price quoted applies to exact date(s)/nights/stay booked. Modifications to your reservation (including but not limited to name changes, date changes, etc.) are not permitted. However a request to cancel an existing Advance Purchase/Non-Refundable reservation and book a new reservation may be permitted if at the time you are requesting a change to your reservation, you book a new Advance Purchase/Non Refundable reservation subject to availability. Upon receipt of full payment for the new reservation, E’Laysa Guesthouse Retreat will issue a refund for the cancelled reservation, less a service fee. It may take up to four (4) weeks for the refund to be reflected on your credit card. The service fee is $25.00. For a cancellation and rebooking to be considered, you must call us to request a change to your reservation at 1-236-422-2122 no less than three days prior to your scheduled check-in date.

Early departure/cancellation: If you depart early or you cancel or fail to honor this reservation for any reason, you will not receive any credit or refund.

Extending your stay: Extensions will require a new reservation for the additional date(s), subject to availability and prevailing rates, and this rate shall not apply.

Price: The price you selected includes room rate and applicable taxes only and does not include any applicable service charges or charges for optional incidentals (including but not limited to gratuities, food and beverage, minibar charges and other optional incidentals).

Other restrictions: This rate is not combinable with any other offers and promotions and is not available to groups. This rate is non-commissionable. If you fail to arrive at E’Laysa Guesthouse Retreat on the scheduled arrival date, your reservation will be cancelled and you will not receive any refund or credit.
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