Policies

ADDRESS

1056 Corbishley Avenue
Penticton, BC, V2A 8V3
Canada

CONTACT US

Registration@elaysa.ca
Phone: (236) 422-2122


E’Laysa Guesthouse and Vineyard Retreat Policies

Smoking
Non-Smoking

All rooms non-smoking

Check-in / Check-out
Early Check-in Time
May be available upon request as rooms may not be available until after E’Laysa Guesthouse and Vineyard Retreat designated check-in time.
Check-in Time
4:00 pm to 10:00 pm (Your room will be guaranteed for late arrival.)
Room keys on arrival
During normal Check-In time the keys will be handed over to you after payment and administration. Special arrangements for key collection should be made for early and late arrivals. For late arrivals your key and details will be available on the desk just inside the main front door (to your left as you drive up). Please feel free to enter as the main door will be unlocked.
Gate Code
The Gate Code provided to you is for your personnel use and is not intended to be shared with anyone else unless prior arrangements have been agreed by E’Laysa Guesthouse and Vineyard Retreat.
Minimum Age to Register
21
Check-Out Time
11:00 am
Late Check-Out Fee
$50.00
Rate
Standard rate includes 2 guests.
Lost Key(s)
The replacement cost of lost room key is $30.00 + tax.
Broken Crystal Wine Glass
The replacement cost of broken crystal wine glass is $20.00/each + tax.
Towels and Linens excessive damage or soiling beyond reuse.
The replacement cost varies and will be charged at replacement cost minus factor for wear and tear.

Cancellations

Reservations booked on third-party websites including, and without limitation, expedia.com, hotwire.com, priceline.com, orbitz.com, booking.com, travelocity.com, ctrip.com, and elong.com, etc.

Cannot be cancelled or modified on our websites or by speaking with any of our Reservation Associates. Please contact your original booking source for modifications to these types of bookings.
E’Laysa Guesthouse and Vineyard Retreat Reservation Cancellation Policy
Guests may cancel free of charge up to 24 hours after their booking is confirmed, provided their stay is at least 30 days away.

Guests cancelling a reservation prior to two weeks in advance of arrival date will be charged on date of cancellation request one (1) night’s rate, per room reserved plus all applicable taxes. If Guests are booked to change rooms the one (1) night’s rate charged will be based on the higher room rate.

Guests cancelling within 14 days of the arrival date will be charged on date of cancellation request for the total cost of the room, or rooms reserved plus all applicable taxes.

Guests leaving rooms reserved early after the arrival date, will be charged for the total cost of the room, or rooms reserved plus all applicable taxes.

No-shows on check-in date will be charged on the check-in date for the total cost of the room, or rooms reserved plus all applicable taxes, and the reservation will be cancelled.

By making a reservation at E’Laysa Guesthouse and Vineyard Retreat, guests agree that they have read and understood this cancellation policy. If you need further assistance, call E’Laysa Guesthouse and Vineyard Retreat.

Trip cancellation insurance is recommended. Please contact your travel agent or insurance broker for further information.



Modifying or Changing your E’Laysa Guesthouse Reservation

Reservations booked on third-party websites including, and without limitation, expedia.com, hotwire.com, priceline.com, orbitz.com, booking.com, travelocity.com, ctrip.com, and elong.com, etc.

Cannot be cancelled or modified on our websites or by speaking with any of our Reservation Associates. Please contact your original booking source for modifications to these types of bookings.

E’Laysa Guesthouse and Vineyard Retreat Reservation Modification Policy

Please remember that any changes to the length of stay, check-in and check-out dates, number of guests or rooms, in your reservation, may result in a change or increase to your original rate.

Reservations cannot be modified to lower room rate.

Changes to reservations will be subject to availability.

Guests adjusting reservation dates within 14 days of the arrival date will be charged for the total cost of the room, or rooms reserved at the time of the adjustment, plus all applicable taxes.

The name of the customer who made the initial reservation cannot be changed.

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

Payment
Currency
CDN Dollar
Accepted Online Payment Options
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Accepted by Phone Payment Options
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Your credit card is charged 50% of full payment Deposit at time of purchase. Prices and room availability are not guaranteed until 50% of full payment is received.

Room Rates confirmed are for the number of occupants listed in your e-mail confirmation, per room, per night and do not include additional charges for extra people and will apply only to rooms booked as part of this reservation.

The price shown DOES NOT include any applicable Guesthouse service fees, charges for optional incidentals such as minibar snacks or telephone calls. E’Laysa Guesthouse and Vineyard Retreat will assess these fees, charges, and surcharges upon check-out. This charge is in addition to the room rate quoted and is not a government imposed charge.

Dogs
Dogs allowed only in GardenTerrace Suite, Vineyardview, and Cottage.

Other pets not allowed.
Daily $30.00 dog fee will apply per dog.

Pet Dog Policy.

Parking
Self Parking
Complimentary

Property Grounds and Vendors
Property Grounds
Guests are welcome to walk around the property.
Vendors
E’Laysa Guesthouse and Vineyard Retreat is for our registered guests only.

If you plan to have a vendor perform a service at E’Laysa Guesthouse and Vineyard Retreat we recommend you check with us first for approval before booking.

We reserve the right to deny Vendors access to the property without prior E’Laysa management approval.