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1056 Corbishley Avenue, Penticton, BC, V2A 8V3
1(236) 422-2122

E’LAYSA™ GUESTHOUSE AND VINEYARD RETREAT WEBSITE PRIVACY POLICY


The E'Laysa
Privacy Policy was updated on March 15, 2016.


Your privacy is important to E'Laysa™ and always has been. So we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

Collection and Use of Personal Information

Personal information is data that can be used to identify or contact a single person.

You may be asked to provide your personal information anytime you are in contact with E'Laysa or an E'Laysa affiliated company. E'Laysa and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content, and advertising. You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.

Here are some examples of the types of personal information E'Laysa may collect and how we may use it:

What personal information we collect

  • 1. When you purchase a product, download a software update, register for an event, contact us or participate in an online survey, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and credit card information.
  • 2. When you share your content with family and friends using E'Laysa™ products, send products, or invite others to participate in E'Laysa services or forums, E'Laysa may collect the information you provide about those people such as name, mailing address, email address, and phone number. E'Laysa will use such information to fulfill your requests, provide the relevant product or service, or for anti-fraud purposes.


How we use your personal information

  • 1. The personal information we collect allows us to keep you posted on E'Laysa’s latest product announcements, updates, and upcoming events. If you don’t want to be on our mailing list, you can opt out anytime by updating your preferences.
  • 2. We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes.
  • 3. We may use your personal information, including date of birth, to verify identity, assist with identification of users, and to determine appropriate services.

From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with E'Laysa, you may not opt out of receiving these communications.
We may also use personal information for internal purposes such as auditing, data analysis, and research to improve E'Laysa’s products, services, and customer communications.


Collection and Use of Non-Personal Information

We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:

  • 1. We may collect information such as occupation, language, postal code, zip code, area code, country, unique device identifier, referrer URL, location, and the time zone where an E'Laysa product is used so that we can better understand customer behavior and improve our products, services, and advertising.
  • 2. We may collect information regarding customer activities on our website and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non‑personal information for the purposes of this Privacy Policy.
  • 3. We may collect and store details of how you use our services, including search queries. This information may be used to improve the relevancy of results provided by our services. Except in limited instances to ensure quality of our services over the Internet, such information will not be associated with your IP address.


If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Cookies and Other Technologies

E'Laysa’s websites, online services, interactive applications, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non‑personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

E'Laysa and our partners also use cookies and other technologies to remember personal information when you use our website, online services, and applications. Our goal in these cases is to make your experience with E'Laysa more convenient and personal.

If you want to disable cookies and you’re using the Safari web browser, go to Safari preferences and then to the privacy pane to disable cookies. On your mobile device, go to Settings, then Safari, and then to the Cookies section. For other browsers, check with your provider to find out how to disable cookies. Please note that certain features of the E'Laysa™ website will not be available once cookies are disabled.

As is true of most internet services, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data.

We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole. E'Laysa may use this information in our marketing and advertising services.


Disclosure to Third Parties

At times E'Laysa may make certain personal information available to strategic partners that work with E'Laysa to provide products and services, or that help E'Laysa market to customers. Personal information will only be shared by E'Laysa to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.

Service Providers

E'Laysa shares personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever E'Laysa operates.

Others

It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for E'Laysa to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.
Protection of Personal Information

E'Laysa takes the security of your personal information very seriously. E'Laysa protects your personal information during transit using encryption such as Transport Layer Security (TLS). When your personal data is stored by E'Laysa, we use computer systems with limited access housed in facilities using physical security measures.

When you use some E'Laysa products, services, or applications or post on an E'Laysa forum, chat room, or social networking service, the personal information and content you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to share or submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.

If you or anyone else using Family Sharing logs on to a device that is owned by a third party, any information shared within your Family—including calendar, location, and photos, may be downloaded on to that third party device thereby disclosing any such shared information.

Integrity and Retention of Personal Information

E'Laysa makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Access to Personal Information

For personal information we hold, we will provide you with access for any purpose including to request that we correct the data if it is inaccurate or delete the data if E'Laysa is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made by contacting E’Laysa.

Children

We understand the importance of taking extra precautions to protect the privacy and safety of children using E'Laysa products and services. Accordingly, we do not knowingly collect, use or disclose personal information from children under 13, or equivalent minimum age in the relevant jurisdiction, without verifiable parental consent. If we learn that we have collected the personal information of a child under 13, or equivalent minimum age depending on jurisdiction, without first receiving verifiable parental consent we will take steps to delete the information as soon as possible.


Third‑Party Sites and Services

E'Laysa websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties − for example, a third‑party iPhone app. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.

International Users

All the information you provide may be transferred or accessed by entities around the world as described in this Privacy Policy.

Our Companywide Commitment to Your Privacy

To make sure your personal information is secure, we communicate our privacy and security guidelines to E'Laysa employees and strictly enforce privacy safeguards within the company.

Privacy Questions

If you have any questions or concerns about E'Laysa’s Privacy Statement or data processing or if you would like to make a complaint about a possible breach of local privacy laws, please contact us.

All such communications are examined and replies issued where appropriate as soon as possible. If you are unsatisfied with the reply received, you may refer your complaint to the relevant regulator in your jurisdiction. If you ask us, we will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances.

E'Laysa may update its Privacy Statement from time to time.

E'Laysa Ltd., Canada

©2016 E'Laysa™ Ltd. All rights reserved.